Contact
We’re Here to Help
Have a question or need support? Our team is here to help you with anything you need.
We’re here to help! Whether you have questions about your order, need assistance with a product, or just want to say hello, we’re happy to hear from you.
👉 To help us quickly and accurately address your inquiry, please include the following details in your message:
• Order ID
• Shipping Address
• Name on Receipt
• Any other relevant details about your issue
We aim to reply within 48 hours.
How to Reach Us
📧 Email Us (Preferred)
For the fastest response, email us at newsoleil.service@gmail.com. This is our preferred method of communication as it allows us to provide the most complete and accurate information.
📩 Message Us on Facebook
Prefer social media? Send us a message on our Facebook Page, and we’ll get back to you as soon as possible.
1. How long does shipping take?
Orders are processed within 5–10 business days.
Shipping typically takes7–15 business days depending on your location.
2. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email.
3. Do you offer refunds or exchanges?
We offer a 30-day money-back guarantee for defective or incorrect items.
If there’s an issue, contact us and we’ll make it right.
4. Can I change or cancel my order?
Orders can be modified or canceled within 6 hours of placing them.
After that, production begins and changes may not be possible.
5. Why does my product look slightly different?
All items are made-to-order with 3D printing, so slight variations in color or placement may occur.